At Tutopia, our goal is to give every student the best learning experience. We also understand that sometimes, parents or students may change their minds. That’s why we have a simple and transparent cancellation and refund policy:
1. Cancellation Policy
- 1. You can cancel your subscription within 72 hours of purchase and receive a 100% refund.
- 2. If you make a refund request after 72 hours, your request will still be accepted under our refund policy (see below).
- 3. Cancellation and refund requests are valid only if submitted through:
- 4. Email: info@tutopialearningapp.com (please include your registered email ID and phone number).
2. Refund Policy
Refunds are based on the time elapsed since purchase: Time from Purchase Refund Amount Within 72 hours 100% refund After 72 hours up to 15 days 60% refund After 15 days up to 30 days 40% refund After 30 days No refund
- 1. Approved refunds will be processed to your original payment method/bank account within 15 working days.
3. Important Notes
- 1. No cash refunds; all refunds are processed digitally.
- 2. This policy complies with Indian consumer protection laws and is designed to protect both students and the learning platform.
- 3. “Smart Note and TV Box” as a product is non-refundable under any circumstances.
